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FAQs

SCOTT Naturals™ Napkins Frequently Asked Questions
SCOTT® Towels Frequently Asked Questions
SCOTT® Tissue Frequently Asked Questions
SCOTT® Extra Soft Tissue Frequently Asked Questions
SCOTT™ Flushable Wipes Frequently Asked Questions
SCOTT™ Coupons Frequently Asked Questions

SCOTT Naturals^™ Napkins Frequently Asked Questions

What is the recycle code for the wrapper?
The overwrap has a recycle code of #7.

Does SCOTT Naturals™ Napkins offer colors or prints?
No. All SCOTT Naturals™ Napkins are plain white.

What package sizes does SCOTT Naturals™ Napkins offer?
SCOTT Naturals™ Napkins are available in 120-, 250-, 400- and 600-count packages.

Are SCOTT Naturals™ Napkins made from recycled materials?
Yes. SCOTT Naturals™ Napkins contain a sensible blend of 80% recycled fiber.

How long has the SCOTT® Brand been making napkins?
The SCOTT® Brand was the first to introduce napkins in the 1930s.

Can SCOTT Naturals™ Napkins be used in the microwave?
If you wish to use SCOTT Naturals™ Napkins for microwave cooking, we recommend that you refer to the precautions and follow the guidelines outlined in your microwave oven owner's manual. Any paper product can burn during microwave cooking if conditions are right.

SCOTT® Towels Frequently Asked Questions

Are SCOTT® Towels made from recycled materials?
SCOTT® Towels are made from 100% virgin fiber. SCOTT Naturals™ Paper Towels, with our proprietary sensible blend of fiber mix, contain 60% recycled fiber. The cardboard cores for all SCOTT® Towels utilize 100% recycled paper.

When were paper towels first invented?
In 1907 Scott Paper introduced SANITOWEL paper towel, the first paper towel in America. They were designed to be used in Philadelphia schools to help promote good hygiene in the classroom.

What is the recycle code for the wrapper?
The overwrap has a recycle code of #2.

What package sizes does SCOTT® Towels offer?
SCOTT® Towels are available in Regular Roll (8-, 12- and 15-roll packages with 50 sheets per roll), Mega Roll Prints (1-roll packages with 75 sheets per roll), Mega Roll Choose-A-Size (1-, 6- and 8-roll packages with 102 ‘right-sized’ sheets per roll), and Long Lasting Roll (1-, 2-, 4-, and 6-roll packages with 150 sheets per roll). SCOTT Naturals™ Towels are available in Mega Roll Choose-A-Size. Package size availability may vary.

Is it safe to use SCOTT® Towels in the microwave?
SCOTT® Towels are designed for a wide variety of household wiping and cleaning purposes. However, if the product is used for microwave cooking, we recommend that you always note the precautions and follow the guidelines outlined in the microwave oven owner's manual. Do not dry herbs, vegetables or flowers on paper towels in the microwave oven. Any paper product can burn during microwave cooking if conditions are right.

Where can I find information on SCOTT® Shop Towels and SCOTT® Rags?
For information on SCOTT® Shop Towels and SCOTT® Rags, and other fine home improvement and car care products from Kimberly-Clark, visit Do-it-Yourself with K-C DIY.

Describe the manufacturing process for SCOTT® Towels.
At the towel manufacturing mills, bales of pulp are fed into a machine called a "hydrapulper," which resembles a giant electric blender. The hydrapulper, using giant rotating blades, separates the individual fibers in the pulp. Water is then added to form a mixture called "stock."
Additional water is then added to the stock to make a dilute mixture, which is more than 99 percent water. The cellulose fibers in the water are then thoroughly separated in refiners before entering the process known as "forming." During the high speed forming process, the fibers are molded into a sheet in less than a fraction of a second.
The next process is drying. A continuous mesh belt (resembling a window screen) carries the sheet from the forming section to the drying section. In the drying section, the sheet passes around a large honeycomb cylinder where hot air is forced through the fibers to dry the sheet. In just a few seconds the sheet travels the entire length of the paper machine (which is the size of a football field) and is dried to 95 percent fiber and only 5 percent water. The sheet is then wound into large rolls, called "parent rolls," which can be more than 50,000 feet long.
In the final process of the manufacturing process, known as "converting," the parent rolls are made into the SCOTT® Towels that consumers use every day in their homes. In the first stage of converting, the large rolls are placed on a machine called a "rewinder," where they are wound into smaller diameter rolls, called "logs." These logs are perforated to create individual sheets, then cut into appropriate lengths to create individual paper towel rolls.
Finally, the paper towel rolls go through a packaging process where they are wrapped and inserted into boxes, so they can be shipped to retailers.
While the paper industry uses a lot of water in the manufacturing process, the majority of that water is recycled. Water not reused is treated to remove contaminants prior to discharge. Careful controls and monitoring ensure that the water leaving the mill meets or exceeds water quality standards.
Throughout the manufacturing process, Kimberly-Clark continuously looks for ways to reduce the amount of natural resources and energy used per unit of production. Each of the company's mills in the United States has energy conservation programs and receives technical support and advice from the corporate energy staff. Kimberly-Clark is also committed to the reduction of waste going to the landfill. Active waste reduction and recycling efforts are in place at each mill. Some mills have virtually eliminated all waste to landfills!

SCOTT® Tissue Frequently Asked Questions

SCOTT® Extra Soft Tissue Frequently Asked Questions

Is SCOTT® Tissue made from recycled materials?
SCOTT® Extra Soft Tissue is made from 100% virgin fiber. SCOTT® 1000 Tissue may contain some recycled fiber. SCOTT Naturals™ Tissue, with our proprietary sensible blend of fiber mix, contains 40% recycled fiber. The cardboard cores for all SCOTT® Bath Tissue utilizes 100% recycled paper.

Will SCOTT® Tissue products fit on my current holder?
Most SCOTT® Tissue products require no special adapter - our long-lasting rolls fit most standard dispensers. The Super Mega Roll, delivering long lasting softness, may require the use of a simple fit extender. Get yours free by clicking here.

Where can I find SCOTT® Extra Soft Tissue?
SCOTT® Extra Soft Tissue can be found in most places where bath tissue is sold. If it is not available in the store you shop in, ask the manager.

Does SCOTT® Extra Soft Tissue replace SCOTT® 1000-count tissue?
No, SCOTT® Extra Soft Tissue is an addition to the SCOTT® bath family lineup. We will continue to make our 1,000-count tissue, which has been around since 1913!

Where can I find more coupons for SCOTT® products?
You may want to watch for coupons, which are advertised in newspapers from time to time. Occasionally, you will also find other offers advertised on or in packages of SCOTT® products.

Is SCOTT® Extra Soft Tissue safe for sewer and septic systems?
Yes.

Is SCOTT? Extra Soft Tissue safe to use in my boat and/or RV?
Yes. SCOTT® Extra Soft Tissue passes water breakup tests and is therefore safe for RVs and boats.

SCOTT^™ Flushable Wipes Frequently Asked Questions

Are SCOTT™ Flushable Wipes safe for sewer and septic?
Yes. The flushability of SCOTT™ Flushable Wipes is based on the size of product and the quantity used, and we have conducted testing to make sure the wipes move through plumbing systems. Results indicate that our products can be used in plumbing systems in good working order. For best flushability, we recommend one or two wipes per flush.

Are SCOTT™ Flushable Wipes made from recycled materials? Are they biodegradable?
By dry weight, the fabric of the SCOTT™ Flushable wipe is approximately 85 percent wood pulp, which is a biodegradable and naturally renewable fiber.

Are SCOTT™ Flushable Wipes alcohol-free? Do they contain oil, soap, or anti-bacterial chemicals or components?
SCOTT™ Flushable Wipes do not contain alcohol, oils, soaps or anti-bacterial agents. However, they do contain mild skin cleansers and emollients.

What package sizes are SCOTT™ Flushable Wipes available in?
SCOTT™ Flushable Wipes are available in:
51-Count Tub
51-Count Refill
102-Count Refill

How long do SCOTT™ Flushable Wipes stay moist?
The shelf life for unopened packages of SCOTT™ Flushable Wipes is approximately one year.

How do I get coupons or samples for SCOTT™ Flushable Wipes?
Occasionally, coupons or special offers for SCOTT™ Flushable Wipes will be available through various retailers at shelf or through Sunday circulars and newspaper coupon inserts.

Why is Upromise® no longer printed on the packaging?
SCOTT® Tissue and SCOTT™ Flushable Wipes are no longer participating members of Upromise®; however, we do participate in the Box Tops For Education program.

SCOTT^™ Coupons Frequently Asked Questions

How do I print a coupon?

If it is your first time printing coupons with us, you will need to take a short moment to install the Coupon Printer.Once you have successfully installed the Coupon Printer make sure your default printer is turned on and you are ready to print and enjoy money saving coupons.

What do I need in order to print a coupon?

Our Coupon Printer technology sends the coupon directly to your default printer, so a printer is required to complete the coupon printing process

You are also required to have administrative permissions to install the Coupon Printer application onto your computer. This means that you need the appropriate level of permissions to install software onto your computer. Some work environments and or shared computing environments (public library or internet cafe) may not allow you to install our Coupon Printer.

Why do I need to install the Coupon Printer?

The Coupon Printer is safe software that enables your computer to build and print coupons that will be accepted at stores. Have no worries—we will never do anything to violate your privacy or send you anything without your permission.

The Coupon Printer is a TRUSTe trusted download.

Coupons.com is a Better Business Bureau accredited business.

Where can I download the Coupon Printer?

You can try our stand-alone installer by clicking on the following link: Windows 2000/XP/Vista with Internet Explorer/ Mozilla Firefox / Netscape Navigator

Macintosh OSX 10.3 or higher when used with Apple Safari / Mozilla Firefox

Why can"t I see the actual coupon before I print?

If you never printed coupons before, you will need to first install the Coupon Printer.

Our coupons will never render on screen and will directly print to your printer. Please ensure that your default printer is turned on and has paper and ink or toner. Coupons cannot be printed to a fax machine or graphic format like a PDF. Check that your default printer is set to print to paper.

Why did I get a “Print Limit Reached” message when the coupon never printed?

Manufacturers using our coupon printing technology typically assign individual print limits to their coupon offers to make sure everyone gets a chance to print their coupon. You may be encountering a “Print Limit Reached” error message if you have attempted to print the same coupon multiple times.

If you encounter a “Print Limit Reached” error message and no coupons actually print, you should first check your printer settings and adjust the default printer if necessary. Coupons sent to the wrong printer or an offline printer cannot be re-queued to another printer.

If you encounter a “Print Limit Reached” error message on a manufacturer website, their coupon promotion may have ended and the coupon may no longer be available.

Why am I prompted to install the Coupon Printer repeatedly?

If you are using Internet Explorer, your Coupon Printer Add-ons may have been disabled. Please follow these steps to enable your Add-ons and for your system to recognize the installed software:

1. Open your Internet Explorer Browser

2. Go to Tools -> Manage Add-ons -> Enable/Disable Add-ons

3. In the drop down menu select "Add-ons previously used by Internet Explorer"

4. Look for "Cpbrkpie Control" under Name and "Enable" it if it is marked as "Disabled"

5. Look for "CouponBar" under Name and "Enable" it if it is marked as "Disabled". Note that the CouponBar add-on may not necessarily appear in the add-on listing.

6. Restart your browser and print your coupon

7. After installation try printing the coupon again to ensure that the Coupon Printer is properly installed.

Why does my computer not recognize the Coupon Printer is installed?

If you are using Internet Explorer, it may be that your ActiveX control for the Coupon Printer was disabled during the installation.

Please look for the ActiveX bar (also called the Windows Information Bar) across the top of the page.

You may be prompted with this message: “The previous webpage might require the following add-on: “Couponprinter.ocx” from “Coupons Inc.”. Click here to allow it to run...”

Click on the bar and select “Install ActiveX”. This will allow the Coupon Printer in Internet Explorer to print coupons.

Can you mail or e-mail me the coupons?

Our Coupon Printer sends the coupon directly to your printer, so a physical printer is required to complete the coupon printing process. We do not send our coupons by postal mail or e-mail. Please check with the manufacturer if there are offline offers available in lieu of a print-at-home coupon.

What are the browser/platforms the Coupon Printer currently supports?

Coupon printing is currently supported on Windows Operating Systems Vista, XP, and 2000 when used with Internet Explorer 6+, Firefox 1+, Netscape 8+, and most MSN and AOL browsers.

If you are unable to print when using an MSN, AOL, or Compuserve browser, please try printing your coupon using Internet Explorer or Firefox.

Why does my Antivirus software flag the Coupon Printer unsafe?

It may be that your Antivirus settings are high and blocking installations. Please rest assured that there are no viruses, trojans, malware, or adware associated with our download. You can verify that our software has been white-listed by TRUSTe at http://www.truste.org/tdp/whitelist.

The Coupon Printer is a software program that enables you to send coupons to your printer with a click of a button. It is user friendly and completely safe for you to download. You can disable your antivirus temporarily, install the coupon printer, and enable your antivirus to be able to print coupons safely.

Why can"t I print from work or the library?

If you are trying to print coupons at work, library, Internet café, or university, you may not have administrative permissions required to download and install programs onto the computer you are using. This may be true even if you've downloaded and installed other files or programs onto this computer. If attempting to print coupons from a shared computing environment, please contact your network administrator for more information. If you have a home computer, you may find it easier to access and print our coupons there.

Where can I print more coupons?

New coupons are regularly added to Scottbrand.com. Please check back to find the latest coupon offers in our Scott® Savings section.

How do I uninstall the Coupon Printer?

Windows:

1. Click the "Start" button (typically located on the bottom left corner of your screen) and click "All Programs".

2. Select the "Coupons" Program group and then click on "Uninstall Coupon Printer for Windows".

3. The Coupon Printer will now uninstall itself, which may take a moment or two.

4. Click "Finish" and you are done!

Macintosh:

1. Click on the "Finder" icon to open the Finder window.

2. Select the local hard drive from the Finder window to display the drive's contents.

3. Locate and open the "Library" folder.

4. Locate and open the "Internet Plug-Ins" folder from the Library.

5. Select the "Coupon.plugin" file and move it to the trash.

6. Close and restart the Safari or Firefox browser.

For detailed instructions please click on the link below

http://www.coupons.com/corp/source/u_uninstall.asp