Frequently Asked Questions

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FAQs

SCOTT® Shared Values
Hulu Plus
Disney
Scott Shared Values* Fire Suit Sweepstakes
Scott® Extra Soft Tissue
Clickphotos.com
Highlights
Schwans
Weber
SCOTT Naturals™ Napkins Frequently Asked Questions
SCOTT® Towels Frequently Asked Questions
SCOTT® Tissue Frequently Asked Questions
SCOTT® Extra Soft Tissue Frequently Asked Questions
SCOTT™ Flushable Wipes Frequently Asked Questions
SCOTT™ Coupons Frequently Asked Questions

SCOTT® Shared Values Frequently Asked Questions

How do I join the SCOTT® Shared Values Program? Is there a membership fee? Sign up for FREE membership in the Program at www.scottbrand.com. Follow the registration instructions and provide all required information to register.

I previously signed up at ScottBrand.com, so am I automatically enrolled in the SCOTT® Shared Values Program? Do I need to sign up again? Even if you have previously registered at the SCOTT® site, you will need to sign in and follow the instructions to complete the registration for the SCOTT® Shared Values Program at www.scottbrand.com.

How long will the SCOTT® Shared Values Program be available? The program is scheduled to end December 31, 2013; however, keep in mind that expiration of individual offers may vary, so always refer to the terms for the offer(s) you are interested in.

What is SCOTT® Shared Values? At SCOTT® brand we are all about bringing more value to your life. That’s why we created the SCOTT® Shared Values Program with unique deals and rewards for you and your family. Signing up is free and only takes a minute. From there you pick and choose what values are right for you.

What rewards are offered in the SCOTT® Shared Values Program? Current offers available to members are outlined at the Program web page, with instructions on how to select an offer.

Will the offers be updated? If so, how often? Offers will be made available throughout the Program period and you will be instructed at the Program web page how to select an offer. Expiration of individual offers may vary.

I’m not from the U.S. Can I participate in the SCOTT® Shared Values Program, or is it only available in the U.S.? We’re sorry; at this time, the SCOTT® Shared Values Program is open only to US residents, 18 years of age or older.

Whom do I contact if I have a question about one of the offers? You can call the Scott® Shared Values Program customer care line at 1-877-856-7268, Monday through Friday, 8 a.m. to 4 p.m. Central Time or email us here: http://www.scottbrand.com/contact.

Can I sell vouchers I receive for special offers I redeem? Offers are non-transferable and cannot be exchanged for cash.

What if I experience a technical problem on the website? Please call SCOTT® Shared Values Program customer care line at 1-877-856-7268, Monday through Friday, 8 a.m. to 4 p.m. Central Time, or email us here: http://www.scottbrand.com/contact and we will be happy to assist you.

If I have another question that is not answered in these FAQs, whom can I contact to help me with my question? You can call the SCOTT® Shared Values Program customer care line at 1-877-856-7268, Monday through Friday, 8 a.m. to 4 p.m. Central Time or email us here: http://www.scottbrand.com/contact. We will be happy to answer any other questions you may have.

I don’t remember my password. Whom should I contact? Click the “Forgot your password?” link provided at the Sign In page, or click here.

What are the basic requirements to join the SCOTT® Shared Values Program? To join the SCOTT® Shared Values Program, you must be a legal U.S. resident 18 years of age or older and provide the basic information requested at registration. A major credit card will be required to redeem some offers.

I have a military mailing address. Can I still register? Yes, we’re happy to say that those with military mailing addresses in the U.S. can sign up for SCOTT® Shared Values.

When I signed up for Shared Values, I forwarded the offer to my friends, but I didn’t get the higher ($1.25) coupon value. Thanks for sharing with your friends! To receive the higher value coupon, you must provide a minimum of three (3) valid emails for your friends. If you have done this, and you did not receive the higher value coupon, you can contact the SCOTT® Shared Values Program customer care line for additional assistance at 1-877-856-7268, Monday through Friday, 8 a.m. – 4 p.m. Central Time or email us here: http://www.scottbrand.com/contact.

I lost my offer code and haven’t used it yet. Sign in and return to the offer page of interest. Your coupon code will be displayed.

My offer code is not working. Please review the FAQs for the offer you are attempting to select. If you still have questions, please call the SCOTT® Shared Values Program customer care line at 1-877-856-7268, Monday through Friday, 8 a.m. – 4 p.m. Central Time or email us here: http://www.scottbrand.com/contact.

I am having trouble redeeming my reward. Please review the FAQs and Terms & Conditions for the offer you are attempting to redeem. If you still have questions, please call the SCOTT® Shared Values Program customer care line at 1-877-856-7268, Monday through Friday, 8 a.m. – 4 p.m. Central Time or email us here: http://www.scottbrand.com/contact

Why are you asking for so much personal information? What will you do with it? By answering our questions, you’ll help us to better understand what offers best fit you and your family. If you participate in a Sweepstakes or Instant Win and are an eligible winner, then we’ll need to verify you are over the age of 18 and are a legal U.S. resident. In addition, we will need to contact you in order to award your Reward. We assure you that your information is kept confidential, and we do not sell it to anyone. We use your information in accordance with our Privacy Policy.

Why am I being asked to provide a major credit card? Not all offers require a major credit card; however, some do. Please review Terms & Conditions for the offers of interest.

Hulu Plus

What do I get with my free one-month Hulu Plus trial subscription?The $7.99 monthly Hulu Plus subscription fee will be waived during your free one-month trial subscription. Hulu Plus™ lets you watch hit current and back season TV shows and acclaimed movies anytime in HD with limited advertising. Even better, you can watch Hulu Plus content in HD (when available) on multiple devices, including your laptop, the Apple iPad and iPhone, PlayStation® 3, Roku, and TVs and Blu-ray players from Sony, Samsung and Vizio. (More devices are coming soon.) • Full overview of the Hulu Plus service: Hulu Plus Walkthrough • Full list of content providers and shows: Hulu Plus Content page • Full list of devices and platforms: Hulu Plus Device page

Why do I have to provide a valid credit card when signing up for my free one-month trial subscription? What will I be billed?Creating your Hulu Plus account requires a valid credit card on file and you will not be billed during the free one-month trial subscription period. Once your free trial period ends, Hulu Plus will begin billing your Payment Method the $7.99 monthly subscription fees corresponding to your subscription plan (plus any applicable taxes), unless you cancel prior to the end of your free trial.

How will I know when my free one-month trial subscription has ended? Hulu Plus will send a courtesy email prior to the end of your free one-month trial subscription. This is the only notice you will receive. You are automatically enrolled and can continue to enjoy Hulu Plus at $7.99 per month or you can cancel your subscription.

If you wish to avoid charges to your Payment Method, you must cancel Hulu Plus prior to midnight Eastern Time on the last day of your free trial period.You can cancel your account by logging in on the Hulu website and clicking on Account, under your name then choosing to "edit" your subscription under "Billing Information" and clicking on the "cancel" option. Hulu Plus will continue to bill your Payment Method on a monthly basis for your subscription plan until you cancel or the account or service is otherwise suspended or discontinued pursuant to these Terms. You may cancel your subscription at any time as described in the Ongoing Subscription and Cancellation section of these Terms.

What are the system requirements for Hulu Plus?To find the system requirements for your PC or other devices, please visit this Hulu Plus help article.

Are there any restrictions to this offer?Offer available only to new Hulu Plus subscribers. Credit card required. One-month free subscription is for the Hulu Plus regular monthly fee plus applicable tax. If you do not cancel your Hulu Plus subscriptions at the end of the one-month period, you authorize Hulu to charge your payment method each month for the subscription fees plus applicable tax until you cancel the Hulu Plus subscription. The Hulu Plus subscription can’t be redeemed for cash, resold, or combined with any other special or free offers. Please read the Hulu Plus subscription terms and conditions at hulu.com/terms for more details on activating and using the one-month free subscription. Limit one offer per person. Limited time offer.

If I have another question that is not answered in these FAQs, whom can I contact to help me with my question?If you have any specific questions about the Hulu service, contact Hulu’s customer support at 1-877-719-2773, 5AM-10PM PST on weekdays, 6AM-10PM PST on weekends or submit questions online at: http://www.hulu.com/support/support_form

For general program questions, call us at the Scott® Shared Values Reward Program customer care line at 1-877-856-7268, Monday through Friday, 9 a.m. to 5 p.m. EST. We will be happy to answer any other questions you may have.

Disney

What information do Scott Shared Values* members need to register for Disney Movie Rewards?It’s free and easy to join. Scott Shared Values* members must have a unique, valid email address to create a Disney Movie Rewards account (limit one account per person), as well as provide their first and last name, date of birth, gender, and ZIP code.

When can I redeem my coupon?Coupons are redeemable for only four days after the title’s Blu-ray™ Combo Pack release. Check back for more Blu-ray/DVD releases to come!

Oz The Great and Powerful (6/11/13 - 614/13)

COUPON AVAILABILITY NOTE: Coupon can be printed from your home computer through 6/14/13. You can also request that a coupon be mailed to you prior to 6/4/13. Coupon expires 6/14/13.

Why didn’t my coupon print?There are many reasons a coupon may not print. Please click here to see the Coupons, Inc. Troubleshooting Guide.

You may wish to refer to the Coupon Printer Troubleshooting Guide for additional information or take advantage of the Live Chat option provided by Coupons, Inc.

Are there any restrictions to this offer? This offer is only available to qualified Scott Shared Values* members who are the direct and intended recipients of this offer. This offer entitles the bearer of the coupon to $7.00 off the specified Blu-ray Combo Pack, while supplies last. Limit one coupon per person. Not valid with any other offer. Valid in U.S. only. Void where prohibited. See coupon for complete details. Redeemable at participating U.S. retailers.

Disney Movie Rewards membership is required; membership is free. Visit DisneyMovieRewards.com for eligibility requirements, details, terms and conditions, point collection and redemption details, and expiration dates.

I want to learn more about Disney Movie Rewards.Click here for FAQs pertaining to the Disney Movie Rewards program.

If I have another question that is not answered in these FAQs, whom can I contact to help me with my question?If you have any specific questions about a Disney offer, please click here to contact Disney Movie Rewards.

For all other program questions and concerns, please call the Scott Shared Values* Reward Program customer care line at 1-877-856-7268, Monday through Friday, 9 a.m. to 5 p.m. EST. We will be happy to answer any questions you may have.

Scott Shared Values* Fire Suit Sweepstakes

What are the Official Rules for the Scott Shared Values* Fire Suit Sweepstakes?
To read the Official Rules for the sweepstakes, please click here.

If I have another question that is not answered in these FAQs, whom can I contact to help me with my question?If your question has not been answered in the Official Rules, please feel free to call the Scott Shared Values* Reward Program customer care line at 1-877-856-7268, Monday through Friday, 9 a.m. to 5 p.m. EST. We will be happy to answer any other questions you may have.

Scott® Extra Soft Tissue

How many free rolls of Scott® Extra Soft can I get?Quantities are restricted to one free roll per household. Should there be multiple Scott Shared Values* members in the same household who select this offer, the first member to do so will be sent the free roll.

How long will this offer be valid?The offer of the free roll of Scott® Extra Soft is valid while supplies last.

How long will it take to receive my free roll?It will take approximately 4-6 weeks from the time you fully and successfully complete the offer form to receive your free roll.

Must I be a Scott Shared Values* member to receive my free roll of Scott® Extra Soft?Yes, membership in the Shared Values* program is required.

I came to the website to get my free roll, but the site said “Sorry, friends, the Scott® Extra Soft sample rolls have been flying off the shelf. Due to its hyper-crazy popularity, we have run out of sample packs. But we still have this great offer: $1 off ONE (1) pack of 12 or more rolls of our New Scott® Extra Soft Tissue. Check it out here. Why?Quantities of the free roll of Scott® Extra Soft are being offered for a limited time and while supplies last. If you received this message, it’s likely that we have exhausted our supply of free samples, however please select from one of our available, high-value coupons.

I have recently moved. Can I have my free roll redirected to my new address?If you have forwarded your mail from your old address to your new one, in all likelihood your free roll will be redirected with the rest of your mail, however we can’t control problems resulting from mail service issues.

I have additional questions about the free roll offer. How do I contact you?If you have questions about this Offer or the Scott Shared Values* program in general, please call the Scott Shared Values* program customer care line at 1-877-856-7268, Monday through Friday, 8 a.m. – 4 p.m. Central Time or email us.

Clickphotos.com

How do I order?Ordering is easy with an intuitive interface and step-by-step navigation. Here is an overview:

1. Go to Clickphotos.com.
2. Navigate to the product page.
3. Choose your collection and size; then click “Design It.”
4. Once you are satisfied with your preview, click the checkout button.
5. Your shopping cart will appear with your order, shipping method and fee. Complete the checkout process, and your order will be produced.

Please navigate to the FAQs portion of Clickphotos.com to find out more.

Highlights

Can I order by phone?

We prefer you redeem online on our special Scott offer page here.

How much time do I have to redeem this offer?You will be able to redeem the code until the end of May 2013.

How long until my subscription will arrive?Please allow 4-6 weeks for delivery.

What is the fine print? • Cannot be combined with other offers or promotions
• Valid for new subscriptions; U.S. only
• Limit 1 voucher per person

When will the magazines arrive each month?Each monthly issue arrives before the end of the month prior to the month listed on its cover if it is shipping in the US. For example, the April 2013 issue should arrive in March.

If I purchase subscriptions for multiple children, will they arrive at the same time?If they are each getting the same magazine, they most likely will. If they are getting different magazines, there may be a little time between arrival dates.

Can I order for a child outside of the U.S.?Unfortunately, this offer is only available for the U.S.

Can I order for someone at an APO address?Absolutely!

What if I order a subscription for a child and it turns out to be too easy/hard?Just let Highlights know! If you send an email to customerservice@highlights.com, they can transfer the subscription to the magazine that will best suit your child, whether it's Highlights Hello (0-2), High Five (2-6), or Highlights (6-12).

Schwans

How do I place my order?
To order online, simply register on the website, select a route delivery day that suits you, add items to your cart and then click "checkout" from your cart to follow the four step checkout process.

How do I apply a promotion code to my order?During step 1 of the checkout process, there is a box next to the 'Order Summary' where you are to specify the promotion code. This box is located in the lower right side of the page. Only one promotion code may be applied per order.

How will my order arrive?There are 3 ways to receive your delivery: personal delivery to your door, Freezer bag drop off (for cases where you will not be home for several hours after our delivery), and/or mail order. In cases where you do not live in an area serviced by our delivery trucks, please select mail order. Our routes are always growing, so check back often to see if we are in your neighborhood.

Do I have to pay sales tax on the item(s) I purchase from Schwan's Home Service?Schwan's Home Service charges sales tax in accordance with local and state laws. Schwan's Home Service will add the appropriate food sales tax to your total.

What is the Delivery Fee?Schwan's Home Service charges a $1.75 delivery fee.

If I have another question that is not answered in these FAQs, whom can I contact to help me with my question?For general program questions, call us at the Scott® Shared Values Reward Program customer care line at 1-877-856-7268, Monday through Friday, 9 a.m. to 5 p.m. EST. We will be happy to answer any other questions you may have.

Weber

Can I return a product if I don’t like it?
Items can be returned within 30 days of receipt at the customer’s expense as long as the product has not been used, is in the original retail packaging, and is in re-saleable condition. All returns are subject to inspection and a restocking fee may be applied or refusal of the return.

Is it mandatory to have an RMA number in order to return a product to MAS?Yes. You must obtain a Return Merchandise Authorization ("RMA") number within 30 days of receipt from Customer Service. MAS will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. MAS must receive the returned products within this timeframe. Customers should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

What if my product is defective?Many manufacturers require that defective items be reported through their Support Services. Please call or visit their website first. Any defectives reported to MAS within 30 days after receipt will be handled based on the manufacturer’s rules.

If I have another question that is not answered in these FAQs, whom can I contact to help me with my question?If your question has not been answered in the provided FAQs, please feel free to call the Scott Shared Values* Reward Program customer care line at 1-877-856-7268, Monday through Friday, 9 a.m. to 5 p.m. EST. We will be happy to answer any other questions you may have.

SCOTT Naturals^™ Napkins Frequently Asked Questions

What is the recycle code for the wrapper?
The overwrap has a recycle code of #7.

Does SCOTT Naturals™ Napkins offer colors or prints?
No. All SCOTT Naturals™ Napkins are plain white.

What package sizes does SCOTT Naturals™ Napkins offer?
SCOTT Naturals™ Napkins are available in 120-, 250-, 400- and 600-count packages.

Are SCOTT Naturals™ Napkins made from recycled materials?
Yes. SCOTT Naturals™ Napkins contain a sensible blend of 80% recycled fiber.

How long has the SCOTT® Brand been making napkins?
The SCOTT® Brand was the first to introduce napkins in the 1930s.

Can SCOTT Naturals™ Napkins be used in the microwave?
If you wish to use SCOTT Naturals™ Napkins for microwave cooking, we recommend that you refer to the precautions and follow the guidelines outlined in your microwave oven owner's manual. Any paper product can burn during microwave cooking if conditions are right.

SCOTT® Towels Frequently Asked Questions

Are SCOTT® Towels made from recycled materials?
SCOTT® Towels are made from 100% virgin fiber. SCOTT Naturals™ Paper Towels, with our proprietary sensible blend of fiber mix, contain 60% recycled fiber. The cardboard cores for all SCOTT® Towels utilize 100% recycled paper.

When were paper towels first invented?
In 1907 Scott Paper introduced SANITOWEL paper towel, the first paper towel in America. They were designed to be used in Philadelphia schools to help promote good hygiene in the classroom.

What is the recycle code for the wrapper?
The overwrap has a recycle code of #2.

What package sizes does SCOTT® Towels offer?
SCOTT® Towels are available in Regular Roll (8-, 12- and 15-roll packages with 50 sheets per roll), Mega Roll Prints (1-roll packages with 75 sheets per roll), Mega Roll Choose-A-Size (1-, 6- and 8-roll packages with 102 ‘right-sized’ sheets per roll), and Long Lasting Roll (1-, 2-, 4-, and 6-roll packages with 150 sheets per roll). SCOTT Naturals™ Towels are available in Mega Roll Choose-A-Size. Package size availability may vary.

Is it safe to use SCOTT® Towels in the microwave?
SCOTT® Towels are designed for a wide variety of household wiping and cleaning purposes. However, if the product is used for microwave cooking, we recommend that you always note the precautions and follow the guidelines outlined in the microwave oven owner's manual. Do not dry herbs, vegetables or flowers on paper towels in the microwave oven. Any paper product can burn during microwave cooking if conditions are right.

Where can I find information on SCOTT® Shop Towels and SCOTT® Rags?
For information on SCOTT® Shop Towels and SCOTT® Rags, and other fine home improvement and car care products from Kimberly-Clark, visit Do-it-Yourself with K-C DIY.

Describe the manufacturing process for SCOTT® Towels.
At the towel manufacturing mills, bales of pulp are fed into a machine called a "hydrapulper," which resembles a giant electric blender. The hydrapulper, using giant rotating blades, separates the individual fibers in the pulp. Water is then added to form a mixture called "stock."
Additional water is then added to the stock to make a dilute mixture, which is more than 99 percent water. The cellulose fibers in the water are then thoroughly separated in refiners before entering the process known as "forming." During the high speed forming process, the fibers are molded into a sheet in less than a fraction of a second.
The next process is drying. A continuous mesh belt (resembling a window screen) carries the sheet from the forming section to the drying section. In the drying section, the sheet passes around a large honeycomb cylinder where hot air is forced through the fibers to dry the sheet. In just a few seconds the sheet travels the entire length of the paper machine (which is the size of a football field) and is dried to 95 percent fiber and only 5 percent water. The sheet is then wound into large rolls, called "parent rolls," which can be more than 50,000 feet long.
In the final process of the manufacturing process, known as "converting," the parent rolls are made into the SCOTT® Towels that consumers use every day in their homes. In the first stage of converting, the large rolls are placed on a machine called a "rewinder," where they are wound into smaller diameter rolls, called "logs." These logs are perforated to create individual sheets, then cut into appropriate lengths to create individual paper towel rolls.
Finally, the paper towel rolls go through a packaging process where they are wrapped and inserted into boxes, so they can be shipped to retailers.
While the paper industry uses a lot of water in the manufacturing process, the majority of that water is recycled. Water not reused is treated to remove contaminants prior to discharge. Careful controls and monitoring ensure that the water leaving the mill meets or exceeds water quality standards.
Throughout the manufacturing process, Kimberly-Clark continuously looks for ways to reduce the amount of natural resources and energy used per unit of production. Each of the company's mills in the United States has energy conservation programs and receives technical support and advice from the corporate energy staff. Kimberly-Clark is also committed to the reduction of waste going to the landfill. Active waste reduction and recycling efforts are in place at each mill. Some mills have virtually eliminated all waste to landfills!

SCOTT® Tissue Frequently Asked Questions

SCOTT® Extra Soft Tissue Frequently Asked Questions

Is SCOTT® Tissue made from recycled materials?
SCOTT® Extra Soft Tissue is made from 100% virgin fiber. SCOTT® 1000 Tissue may contain some recycled fiber. SCOTT Naturals™ Tissue, with our proprietary sensible blend of fiber mix, contains 40% recycled fiber. The cardboard cores for all SCOTT® Bath Tissue utilizes 100% recycled paper.

Will SCOTT® Tissue products fit on my current holder?
Most SCOTT® Tissue products require no special adapter - our long-lasting rolls fit most standard dispensers. The Super Mega Roll, delivering long lasting softness, may require the use of a simple fit extender. Get yours free by clicking here.

Where can I find SCOTT® Extra Soft Tissue?
SCOTT® Extra Soft Tissue can be found in most places where bath tissue is sold. If it is not available in the store you shop in, ask the manager.

Does SCOTT® Extra Soft Tissue replace SCOTT® 1000-count tissue?
No, SCOTT® Extra Soft Tissue is an addition to the SCOTT® bath family lineup. We will continue to make our 1,000-count tissue, which has been around since 1913!

Where can I find more coupons for SCOTT® products?
You may want to watch for coupons, which are advertised in newspapers from time to time. Occasionally, you will also find other offers advertised on or in packages of SCOTT® products.

Is SCOTT® Extra Soft Tissue safe for sewer and septic systems?
Yes.

Is SCOTT? Extra Soft Tissue safe to use in my boat and/or RV?
Yes. SCOTT® Extra Soft Tissue passes water breakup tests and is therefore safe for RVs and boats.

SCOTT^™ Flushable Wipes Frequently Asked Questions

Are SCOTT™ Flushable Wipes safe for sewer and septic?
Yes. The flushability of SCOTT™ Flushable Wipes is based on the size of product and the quantity used, and we have conducted testing to make sure the wipes move through plumbing systems. Results indicate that our products can be used in plumbing systems in good working order. For best flushability, we recommend one or two wipes per flush.

Are SCOTT™ Flushable Wipes made from recycled materials? Are they biodegradable?
By dry weight, the fabric of the SCOTT™ Flushable wipe is approximately 85 percent wood pulp, which is a biodegradable and naturally renewable fiber.

Are SCOTT™ Flushable Wipes alcohol-free? Do they contain oil, soap, or anti-bacterial chemicals or components?
SCOTT™ Flushable Wipes do not contain alcohol, oils, soaps or anti-bacterial agents. However, they do contain mild skin cleansers and emollients.

What package sizes are SCOTT™ Flushable Wipes available in?
SCOTT™ Flushable Wipes are available in:
51-Count Tub
51-Count Refill
102-Count Refill

How long do SCOTT™ Flushable Wipes stay moist?
The shelf life for unopened packages of SCOTT™ Flushable Wipes is approximately one year.

How do I get coupons or samples for SCOTT™ Flushable Wipes?
Occasionally, coupons or special offers for SCOTT™ Flushable Wipes will be available through various retailers at shelf or through Sunday circulars and newspaper coupon inserts.

Why is Upromise® no longer printed on the packaging?
SCOTT® Tissue and SCOTT™ Flushable Wipes are no longer participating members of Upromise®; however, we do participate in the Box Tops For Education program.

SCOTT^™ Coupons Frequently Asked Questions

How do I print a coupon?

If it is your first time printing coupons with us, you will need to take a short moment to install the Coupon Printer.Once you have successfully installed the Coupon Printer make sure your default printer is turned on and you are ready to print and enjoy money saving coupons.

What do I need in order to print a coupon?

Our Coupon Printer technology sends the coupon directly to your default printer, so a printer is required to complete the coupon printing process

You are also required to have administrative permissions to install the Coupon Printer application onto your computer. This means that you need the appropriate level of permissions to install software onto your computer. Some work environments and or shared computing environments (public library or internet cafe) may not allow you to install our Coupon Printer.

Why do I need to install the Coupon Printer?

The Coupon Printer is safe software that enables your computer to build and print coupons that will be accepted at stores. Have no worries—we will never do anything to violate your privacy or send you anything without your permission.

The Coupon Printer is a TRUSTe trusted download.

Coupons.com is a Better Business Bureau accredited business.

Where can I download the Coupon Printer?

You can try our stand-alone installer by clicking on the following link: Windows 2000/XP/Vista with Internet Explorer/ Mozilla Firefox / Netscape Navigator

Macintosh OSX 10.3 or higher when used with Apple Safari / Mozilla Firefox

Why can't I see the actual coupon before I print?

If you never printed coupons before, you will need to first install the Coupon Printer.

Our coupons will never render on screen and will directly print to your printer. Please ensure that your default printer is turned on and has paper and ink or toner. Coupons cannot be printed to a fax machine or graphic format like a PDF. Check that your default printer is set to print to paper.

Why did I get a “Print Limit Reached” message when the coupon never printed?

Manufacturers using our coupon printing technology typically assign individual print limits to their coupon offers to make sure everyone gets a chance to print their coupon. You may be encountering a “Print Limit Reached” error message if you have attempted to print the same coupon multiple times.

If you encounter a “Print Limit Reached” error message and no coupons actually print, you should first check your printer settings and adjust the default printer if necessary. Coupons sent to the wrong printer or an offline printer cannot be re-queued to another printer.

If you encounter a “Print Limit Reached” error message on a manufacturer website, their coupon promotion may have ended and the coupon may no longer be available.

Why am I prompted to install the Coupon Printer repeatedly?

If you are using Internet Explorer, your Coupon Printer Add-ons may have been disabled. Please follow these steps to enable your Add-ons and for your system to recognize the installed software:

1. Open your Internet Explorer Browser

2. Go to Tools -> Manage Add-ons -> Enable/Disable Add-ons

3. In the drop down menu select "Add-ons previously used by Internet Explorer"

4. Look for "Cpbrkpie Control" under Name and "Enable" it if it is marked as "Disabled"

5. Look for "CouponBar" under Name and "Enable" it if it is marked as "Disabled". Note that the CouponBar add-on may not necessarily appear in the add-on listing.

6. Restart your browser and print your coupon

7. After installation try printing the coupon again to ensure that the Coupon Printer is properly installed.

Why does my computer not recognize the Coupon Printer is installed?

If you are using Internet Explorer, it may be that your ActiveX control for the Coupon Printer was disabled during the installation.

Please look for the ActiveX bar (also called the Windows Information Bar) across the top of the page.

You may be prompted with this message: “The previous webpage might require the following add-on: “Couponprinter.ocx” from “Coupons Inc.”. Click here to allow it to run...”

Click on the bar and select “Install ActiveX”. This will allow the Coupon Printer in Internet Explorer to print coupons.

Can you mail or e-mail me the coupons?

Our Coupon Printer sends the coupon directly to your printer, so a physical printer is required to complete the coupon printing process. We do not send our coupons by postal mail or e-mail. Please check with the manufacturer if there are offline offers available in lieu of a print-at-home coupon.

What are the browser/platforms the Coupon Printer currently supports?

Coupon printing is currently supported on Windows Operating Systems Vista, XP, and 2000 when used with Internet Explorer 6+, Firefox 1+, Netscape 8+, and most MSN and AOL browsers.

If you are unable to print when using an MSN, AOL, or Compuserve browser, please try printing your coupon using Internet Explorer or Firefox.

Why does my Antivirus software flag the Coupon Printer unsafe?

It may be that your Antivirus settings are high and blocking installations. Please rest assured that there are no viruses, trojans, malware, or adware associated with our download. You can verify that our software has been white-listed by TRUSTe at http://www.truste.org/tdp/whitelist.

The Coupon Printer is a software program that enables you to send coupons to your printer with a click of a button. It is user friendly and completely safe for you to download. You can disable your antivirus temporarily, install the coupon printer, and enable your antivirus to be able to print coupons safely.

Why can't I print from work or the library?

If you are trying to print coupons at work, library, Internet café, or university, you may not have administrative permissions required to download and install programs onto the computer you are using. This may be true even if you've downloaded and installed other files or programs onto this computer. If attempting to print coupons from a shared computing environment, please contact your network administrator for more information. If you have a home computer, you may find it easier to access and print our coupons there.

Where can I print more coupons?

New coupons are regularly added to Scottbrand.com. Please check back to find the latest coupon offers in our Scott® Savings section.

How do I uninstall the Coupon Printer?

Windows:

1. Click the "Start" button (typically located on the bottom left corner of your screen) and click "All Programs".

2. Select the "Coupons" Program group and then click on "Uninstall Coupon Printer for Windows".

3. The Coupon Printer will now uninstall itself, which may take a moment or two.

4. Click "Finish" and you are done!

Macintosh:

1. Click on the "Finder" icon to open the Finder window.

2. Select the local hard drive from the Finder window to display the drive's contents.

3. Locate and open the "Library" folder.

4. Locate and open the "Internet Plug-Ins" folder from the Library.

5. Select the "Coupon.plugin" file and move it to the trash.

6. Close and restart the Safari or Firefox browser.

For detailed instructions please click on the link below

http://www.coupons.com/corp/source/u_uninstall.asp

^† No purchase necessary. Online access required. Open only to legal residents of the 50 United States and DC, who are 18 years of age or older. Sweepstakes begins 12:01 AM CT on 4/14/13 and ends 11:59 PM CT on 11/30/13. There are seven (7) monthly drawings during sweepstakes period. Entry into each drawing is separate. Limit one (1) entry per person per drawing period. Odds of winning a drawing depend on number of entries received for that drawing. Limit one prize per household. Subject to full Official Rules. VOID in PR and where prohibited.

No purchase necessary to become a Scott® Shared Values member. Must be U.S. resident, 18 or older. Program scheduled to end 12/31/13. Some restrictions apply. See full rules for details.

Ideas contained in the “tips” section have not been tested by K-C, and K-C does not endorse any idea or product mentioned therein.

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