FREQUENTLY ASKED QUESTIONS

Scott® toilet paper and Scott® paper towels are made by Kimberly-Clark Corporation.  https://www.kimberly-clark.com/en/company/about-us

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Scott® 1000, Scott® ComfortPlus™, Scott Rapid Dissolving and Scott® Towels are responsibly sourced through the Forest Stewardship Council® (FSC®) fiber certification standard.  This certification confirms that the forest is being managed in a way that preserves biological diversity and benefits the lives of local people and workers, while ensuring it sustains economic viability.

The cardboard cores for all Scott® bath tissue and paper towels are made form 100% recycled fiber.  To learn more about Scott’s Sustainability efforts, please click here:  https://www.scottbrand.com/en-us/about-us/sustainability

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Kimberly-Clark Corporation and the Scott® Brand set ambitious Sustainability 2020 program objectives focused around social impact, forest & fiber, waste & recycling, energy & climate and supply chain all in service of creating a better future for the communities we serve.  To learn more about the progress we are making against this initiative, please click here:Global Sustainability Report

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Yes. Scott® 1000, Scott® ComfortPlus™, and Scott® Rapid-Dissolving bath tissues are 100% Septic Safe & Clog-Free. Learn more tips on how to be sustainable and septic safe in the bathroom.

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Yes!  Scott bath tissue has partnered with How2Recycle so that the bundle poly film can be added to store drop off collections with other packaging poly film.  For store locations: https://how2recycle.info/sdo

Paper wrap and toilet paper cores can be added to curbside recycling along with paper.

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Most Scott toilet paper products require no special adapter – our Scott® 1000 long-lasting rolls fit most standard dispensers. So don’t worry if you’re replacing an old holder or moving into a new home that has a different one.

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To find where Scott® paper products are nearest you, please click here: https://2cart.net/113000b

Scott® Brand products can be found in most places where toilet paper and paper towels are sold.  If it is not available at the store you shop, ask to speak to the store manager and request Scott®. 

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From time to time, coupons or special offers for Scott products are advertised in newspapers, available on retailer websites, our website and through e-newsletters.  Please sign up for ongoing news and savings at https://www.scottbrand.com/en-us/coupons

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Scott® Brand has some of the most loyal consumers and we want to Thank You.  Sign-Up for FETCH Rewards to get rewarded for your loyalty with every purchase.  Fetch Rewards Sign-Up

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For additional questions about Scott® Brand products, call 1-877-856-7268, Monday through Friday, 8am to 5pm Central Time or send us a private message on Facebook https://www.facebook.com/ScottBrandProducts

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Due to limited consumer demand, Scott® Flushable wipes have been discontinued.  For other wipes designed for a worry-free flush, please check out Cottonelle® Brand Flushable Wipes https://www.cottonelle.com/en-us/flushability

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Due to limited consumer demand, Scott® Tube Free toilet paper has been discontinued.  While this was a hard decision to make, we want to assure you that all Scott® products are made with sustainability in mind.  Scott® 1000, Scott® ComfortPlus™ and Scott® Rapid Dissolving toilet paper are all FCS Certified and 100% Biodegradable.  For more information, please visit https://www.scottbrand.com/en-us/about-us/sustainability

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The vast majority of Scott® toilet paper and paper towels are manufactured in the United States of America from domestic and imported materials, a minor part of the production is in Canada and Mexico.

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At the manufacturing mills, bales of pulp are fed into a machine called a "hydrapulper," which resembles a giant electric blender. The hydrapulper, using giant rotating blades, separates the individual fibers in the pulp. Water is then added to form a mixture called "stock."

Additional water is then added to the stock to make a dilute mixture, which is more than 99 percent water. The cellulose fibers in the water are then thoroughly separated in refiners before entering the process known as "forming." During the high-speed forming process, the fibers are molded into a sheet in less than a fraction of a second.

The next process is drying. A continuous mesh belt (resembling a window screen) carries the sheet from the forming section to the drying section. In the drying section, the sheet passes around a large honeycomb cylinder where hot air is forced through the fibers to dry the sheet. In just a few seconds the sheet travels the entire length of the paper machine (which is the size of a football field) and is dried to 95 percent fiber and only 5 percent water. The sheet is then wound into large rolls, called "parent rolls," which can be more than 50,000 feet long.

In the final process of the manufacturing process, known as "converting," the parent rolls are made into the SCOTT® toilet paper or paper towel rolls that consumers use every day in their homes. In the first stage of converting, the large rolls are placed on a machine called a "rewinder," where they are wound into smaller diameter rolls, called "logs." These logs are perforated to create individual sheets, then cut into appropriate lengths to create individual rolls.

Finally, the rolls go through a packaging process where they are wrapped and inserted into boxes, so they can be shipped to retailers.  For an infographic, please click here https://www.kimberly-clark.com/-/media/kimberly/pdf/ingredients/how-tissues-are-made.pdf?la=en

While the paper industry uses a lot of water in the manufacturing process, the majority of that water is recycled. Water not reused is treated to remove contaminants prior to discharge. Careful controls and monitoring ensure that the water leaving the mill meets or exceeds water quality standards.

Throughout the manufacturing process, Kimberly-Clark continuously looks for ways to reduce the amount of natural resources and energy used per unit of production. Each of the company's mills in the United States has energy conservation programs and receives technical support and advice from the corporate energy staff. Kimberly-Clark is also committed to the reduction of waste going to the landfill. Active waste reduction and recycling efforts are in place at each mill. Some mills have virtually eliminated all waste to landfills.  To learn more about Kimberly-Clark Corporation’s Sustainability 2022 impact, click here:  https://www.kimberly-clark.com/en/responsibility/sustainability2022

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All of our Scott® Brand issue products (including Scott® 1000, Scott® ComfortPlus™, Scott® Rapid Dissolving and Scott® Towels) are free of perfumes.  For a full list of Scott® Brand Tissue Ingredients, please visit https://www.kimberly-clark.com/en/ingredientsearch#q=Scott

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Kimberly-Clark signed a global agreement with WWF in 2011 to help implement the company’s global fiber policy and provide technical assistance and feedback as we progressively increase the amount of environmentally-preferred fiber used in making Scott® tissue.  For more information, please see Kimberly-Clark’s Sustainability Report https://www.kimberly-clark.com/-/media/kimberly/pdf/sustainability-reports/2018/k-c2018globalsustainabilityreportnew.pdf

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The Scott® Brand has been proud to support Box Tops for Education for many years.  However, we’ve opted out of their new digital program at this time.  You may still find some box tops on Scott® Brand product and can submit these Box Tops through the end of 2021.

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Scott^® 1000 toilet paper has 1,000 Septic Safe sheets per roll that has been getting the job done since 1913.

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In 1913, Scott® paper companies was renamed Scott® tissue, marking the beginning of Scott® Brands.

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No.  The Scott® 1000 tissue recipe has been the same since 1913.  Due-to popularity of Scott® 1000, it is produced in different locations using different technologies which creates different Scott® 1000 toilet paper patterns on the sheet depending on which region in the U.S. you buy.

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Scott® 1000 toilet paper is purposefully crafted to give you exactly what you need to get the job done – and that’s giving you long-lasting rolls that flush easily and break-down fast in septic/sewer systems.  Scott® 1000 has 1,000 sheets per roll that are 100% Septic Safe, Clog-Free and 100% Biodegradable.

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Yes. Scott Rapid Dissolving passes water breakup tests and is therefore safe for RV's and boats. In fact, Scott® Rapid Dissolving is the #1 Choice made for RV’s & Boats. Check out other things you may want to have on your RV camping checklist.

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In 1907 Scott paper introduced sanitowels paper towel, the first paper towel in America.  Sanitowels was designed to be used in Philadelphia schools to help promote good hygiene in the classroom.

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SCOTT® Towels are designed for a wide variety of household wiping and cleaning purposes. However, if the product is used for microwave cooking, we recommend that you always note the precautions and follow the guidelines outlined in the microwave oven owner's manual, as any paper product can burn during microwave cooking if conditions are right.

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For information on SCOTT® Shop Towels and SCOTT® Rags, and other Scott® Brand Professional products from Kimberly-Clark, please visit Kimberly-Clark Professional website:  https://www.kcprofessional.com/en-us

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